Important information from Air India
for passengers departing from Tokyo (Narita) on AI307
OSASD-0X30-1
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Since
March 22nd, 2020, scheduled international commercial passenger flights to India
has been suspended by Director General of Civil Aviation, Government of India
(DGCA). In this situation, your flight AI307 is operated under Air
Transport Bubbles. Air Transport Bubbles is a special arrangement between
India and Japan for eligible passengers. Please refer the government
information on
https://www.civilaviation.gov.in/en/about-air-transport-bubbles
In view
of COVID-19 epidemic prevention, passengers of Air Transport Bubbles as well as
airlines are requested to follow the guidelines. The following 5 points
are major guidelines for passengers, and passengers are cordially requested to
understand and prepare before the departure;
1.
Submission of passengers contact
Airlines should submit passenger manifest
including their contact such as mobile (telephone) number, address and e-mail
ID to the Indian Mission in the country concerned for the purpose of epidemic
prevention. Passengers are requested to visit following link to
send these information to Air India at least 2 days before departure;
http://airindia.xsrv.jp/script/mailform/atb/
In case of the flight reservation on 1 day
before, please send these information by departure. Information obtained
from this link shall be forwarded to the Embassy of India in Japan with utmost
security, and will not be kept by Air India.
2.
Submission of quarantine
information by “Air Suvidha”
The
Government of India has requested advance registration of quarantine
information through “Air Suvidha” for all international passengers reaching
India.
I.
“Air Suvidha” registration form
can be accessed from the official portal of New Delhi Airport;
https://www.newdelhiairport.in/
All passengers are requested to complete
registration by themselves before departure. (Even in the case that the
arrival airport is not New Delhi, the same registration is required from this
portal.)
II.
Airlines are directed by the
Government of India to ensure registration of their passengers. In case
the registration cannot be confirmed at the time of check-in, airlines may not
accept boarding.
III.
For the registration, seat
number is required. Therefore it is recommended to make advance
reservation of your seat. In case you do not make advance seat
reservation, please complete this registration after the check-in for the
flight, but before departure.
IV.
There is a box of PNR
(reservation reference number) in the form, but it is not a mandatory field.
V.
When passengers meet certain
conditions, they may apply for the exemption of institutional (hotel)
quarantine for the first 7 days at the arrival city. Application for this
exemption has to be made by 72 hours prior to the departure also on “Air
Suvidha”.
VI.
For enquiry of “Air Suvidha”,
please contact;
Airport
Health Organization (APHO) 24 x 7 Helpline at (+91) 11-2565-3408 or aphopalam@gmail.com
My
Gov corona helpdesk (WhatsApp number) at (+91) 90-1315-1515
Please
also refer https://www.newdelhiairport.in/covid19
3.
Submission of written
undertaking
On
traveling under Air Transport Bubbles, passengers are requested to give an
undertaking that they are making the journey at their own risk. Please
use the print out of the attached form and bring it to the check-in
counter. Columns of BN, SEAT and TEMP are to be filled at the airport
check-in counter. The same format is also available there.
4.
Limitation of in-flight services
including meals
In
aircraft cabin of Air Transport Bubbles, airlines are instructed to minimize
the risk of infection through contact between passengers and crews.
In-flight services are therefore largely restricted and are different from that
of our scheduled flights;
In-flight
meals are served in disposable boxes, and with only two choices that are
vegetarian and non-vegetarian. Special meals by various reasons including
religion, health, etc. cannot be served in the cabin of Air Transport
Bubble. We apologize our inability for preparing special meals for
passengers already placed request for them.
Other
in-flight services are also provided under the DGCA’s guidelines, may not be
the same as our scheduled flights.
Limitation
of cabin baggage is 8kg for Economy Class and 12kg for Business Class.
Weight of laptop PC itself can be excluded from these allowances. Other
odd size items such as umbrella, musical instruments, etc. cannot be brought
into the cabin.
5.
Social distancing in aircraft
cabin
In
view of COVID-19 epidemic prevention, passengers are requested to understand
and cooperate in aircraft cabin;
Wearing
of mask, face shield, etc.
Keeping
hands clean using sanitizer, etc.
Seats
will be assigned keeping distances between passengers. However, in case
that distances cannot be taken due to passenger load, passengers on specific
seats are requested to wear disposable gown that will be provided by Air India.
Last
3 seat rows in right hand side of the cabin should be reserved according to the
guidelines. Passengers already selected seat 37G, 37H, 37J, 38G, 38H,
38J, 39F, 39H and 39J are requested to shift to others at the time of check-in.
SOPs for
India bound passengers issued by the Embassy of India in Japan is also attached
for your reference. We are looking forward to welcoming you on board.
Sincerely
Reservation
office, Japan
Air
India Limited
E-mail: nrtdel@airindia.co.jp
Telephone: 06-6121-6807
Business
hours: 09:00-12:00 and 13:00-17:30
on weekdays (closed on Saturday, Sunday and national holidays)